01
Fast replies to new enquiries.
A website enquiry gets a text reply within minutes that offers a booking, follows up a set number of times, then stops.
Where enquiries get lost
Most businesses lose enquiries in more than one place.
Slow replies, missed calls, no follow-up, no reminders, enquiries scattered across inboxes, and old leads nobody contacts. We fix them in order, starting with the ones closest to a booking.
Where we are with this. No client runs this full system yet, and nothing on this page is a client result. Here is what we have built.
What we set up
What we can set up for you.
02
Missed-call text back.
An unanswered call triggers a text so the caller isn’t left at voicemail. Where it suits, an AI receptionist can answer and book. Calls are recorded only with a notice.
03
One place for every enquiry.
Forms, calls and messages land in one CRM, with the source recorded and an alert to whoever handles them.
04
Reminders and follow-up.
Booking reminders to cut no-shows, and a follow-up for enquiries that didn’t book the first time.
05
Old enquiries, followed up.
Past customers who agreed to hear from you get a message with a reason to come back, and a way to book.
06
Review requests, where appropriate and allowed.
Every customer gets the same request, whatever they think of you. Not for health practices regulated by AHPRA.
How it runs
One part at a time, measured.
The rollout
01 MapHow enquiries and calls are handled today, with your current numbers as a baseline.
02 RespondFast replies and missed-call text back go live.
03 Follow upReminders, follow-up and one place for every enquiry.
04 Old enquiriesPast customers who agreed to hear from you, with no ad spend.
05 AdsOnly then do ads go on, landing on a system that answers.
Each part is measured before the next starts. Ads run as our Google Ads or social media service, and the counting relies on conversion tracking.
What’s included
What’s included.
Connected to your website, phone number, calendar and CRM
Every message and script written for your business, in Australian English
A person reviews a sample of automated conversations every week, and anything that needs a human goes to your team
Spam Act consent and working unsubscribes, and call-recording notices that follow each state’s rules
One dashboard showing enquiries, bookings and show-ups, and you own the data
Optional
Sales-call coaching.
For businesses that sell on a consultation call, we can write the sales process with you and, with the customer’s consent, use AI to check recorded calls against it. It is an add-on, not where we start.
What we’ve built
The automation we’ve actually built.
Only the first is client work. The others are our own.
- An enquiry pipeline for a client. A website form sends each enquiry to a Google Apps Script in the client’s own Google Workspace, which logs it and emails an alert.
- Order automation on an online store we built and run. A verified Shopify order adds a row to the operations sheet, prepares the paperwork and sends a notification.
- AI with a person in charge. An internal bot drafts job proposals with Google’s Gemini for a person to review, and never submits one itself.
The rule we carry into client work: automation drafts, a person decides.
Where we draw the line
What we won’t build.
- Review requests sent only to happy customers, or paid for with incentives.
- Messages without consent or a working unsubscribe.
- Guarantees such as “every call answered” or a promised booking rate.
Not sure where your enquiries get lost? The free review looks at that.
Send a MessageProof
Automation we already run.
The nearest example is order automation on an online store we built and still run day to day. It is not the full system on this page.
Common questions
Automation FAQs.
Not the full system. We have built parts underneath it, which is why we roll it out one part at a time and measure each one.
It introduces itself as your business’s AI assistant, and every message is written in your voice and tested before launch. It answers only from information you approve. Anything else, or any conversation that needs a human, goes to your team.
Where review requests are appropriate, they are built to follow Google’s review policies and the ACCC’s guidance for businesses on online reviews: every customer gets the same invitation, nobody is offered anything in exchange for a review, and unhappy customers are never filtered out. Health practices regulated by AHPRA should not ask clients for reviews, so we don’t set this up for them.
Often, if they gave consent or have a current relationship with you where they would reasonably expect to hear from you, and have not unsubscribed. We check the list for consent with you before anything is sent. Every message names your business, says how to reach you and has an unsubscribe we honour within five working days, as the Spam Act requires.
No extra staff. There is new software, but we set it up and run it; your team works from one dashboard and follows the sales process we write with you.
Setup starts from $6,500. The monthly cost depends on which parts you run and how many messages and calls go through the system, so we quote it after reviewing your enquiries, calls and follow-up. Ad spend is separate, and running ads is priced as our Google Ads or Social Media service.
It stays in accounts set up in your business’s name, and you can export or delete it at any time. Before launch we list every service that handles it, including any overseas AI provider, so your privacy policy can say so. Health consultations are only recorded with the patient’s consent, review replies never confirm that someone is a client or patient, and messages for health practices follow AHPRA’s advertising rules.
Service areas
Automation across Melbourne.
Often paired with
Services that work with automation.
Free review
Get more enquiries from your website.
Free 20-minute review. Before the call, we look at your website, Google presence and the path a customer takes to get in touch. On the call, we show you the three things we’d fix first.
Reviewed by Shisir in Melbourne · 20 Minutes on Google Meet
What you get
- We review the site before the call
- The three fixes we would do first
- A 20-minute call to walk through them
- A written summary afterwards
Know what you need? Send a message or call (03) 9999 7309.